Co-founder & COO
Aircall, the cloud-based phone system and call center software, empowers sales and support teams to make successful customer calls by providing a complete virtual call center infrastructure from any location. A company can use Aircall to set up a call center, and manage incoming customer support requests, allowing them to boost bookings, streamline customer conversations and increase agent availability.
As sales and service depend heavily on authentic, high-quality connections, Aircall selected Lusha to enable the seamless gathering, syncing and storage of up-to-date caller information. Together, Aircall and Lusha created a more comprehensive and accessible information store.
As the company grows and seeks to expand, the need to rely on accurate and effective background information for prospective clients becomes increasingly vital. “It’s easy to find out who the right contact is in any given company” says Aircall’s Co-founder & COO Jonathan Anguelov, “What’s difficult is getting the right details in order to reach him or her directly. The sales department loses valuable time this way. It’s frustrating and counterproductive.”
Lusha joined forces with Aircall to fine-tune the company’s information gathering, processing and accessing system. Together, Aircall and Lusha created a solution that would enrich the available details regarding prospective future customers, enhancing the customer experience and saving time and money while eliminating errors. Aircall was able to leverage Lusha’s technical solutions to maximize their relevance to customers and focus on converting the most promising leads.
Within a short time, Aircall has increased their business in a targeted and direct manner.