Its all about DataPeople

Customer Support Rep – Part Time Position - Evening/Night Shifts

in Tel Aviv

JOB DESCRIPTION

Lusha is one of the fastest growing startups, with over 150,000 users transforming the way they engage with their leads & prospects by using Lusha on a daily basis. We offer simple tools to enrich business profiles and easily access their contact information. Our customers range from small and medium businesses to enterprises including Google, Salesforce, Microsoft, and Dropbox, to name but a few.

With millions of successful searches every day and counting, we need talented and self-driven individuals who want and can make a real and tangible impact.

We are looking for an energetic, efficient, highly motivated, independent and tech savvy Customer Support Rep, to join our team at Lusha. In this role, you will work with Lusha's customers to resolve their service and/or technical matters.

*** Sunday-Thursday, part- time position, 5 days a week, evening/night shifts (flexible)

Responsibilities:

  • You will provide daily support to users, including: answering questions, analysing problems, and quickly forming solutions while guiding customers through corrective steps
  • Maintain detailed records of daily interactions with customers, reported issues and completed solutions.
  • Properly escalate unresolved issues to appropriate internal teams

Requirements:

  • Ability to understand, investigate, and articulate any potential issues, as well as resolve such issues
  • Provide step by step technical help, both written and verbal, with attention to details
  • Passionate and committed to providing the highest level of customer service
  • Customer orientation and ability to go the extra mile to engage customers
  • Empathic, helpful, and positive attitude
  • Great people skills
  • English- mother tongue level
  • Excellent verbal and written communication skills


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